Privacy Policy
At Aurora Studios, located at 123 Pike Street, Suite 400, Seattle, WA 98101, and reachable by phone at (206) 555-1212 or via email at privacy@aurorastudios.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.aurorastudios.com) and use our video production services. This policy is effective as of January 1, 2025, and is reviewed and updated annually by our Data Protection Officer, Alistair McGregor. We encourage you to read this policy carefully to understand our practices regarding your data.
Information We Collect
We collect several types of information from and about users of our website and services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other contact details you provide to us when inquiring about our services, subscribing to our newsletter, or filling out a contact form.
- Project-Related Information: When you engage us for video production services, we may collect information related to your project, such as scripts, storyboards, footage, and other creative assets. We treat this information with the utmost confidentiality.
- Billing and Payment Information: If you are a client, we collect billing information such as your billing address, payment card details, and other financial information necessary to process payments for our services. Please note that payment information is processed securely by our third-party payment processor, Stripe, and we do not directly store your credit card details on our servers.
- Website Usage Information: We automatically collect certain information about your visit to our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information helps us analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We use cookies and similar tracking technologies to collect this information. Please see our Cookies Policy for more details.
- Communications Data: We may retain copies of any communications you send to us, such as emails, letters, or other correspondence. This helps us maintain accurate records and provide better customer service.
How We Use Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: We use your information to provide you with the video production services you request, to personalize your experience, and to improve our website and services. This includes using your feedback to refine our creative processes and enhance our customer service.
- Communication: We use your contact information to communicate with you about your projects, provide updates, respond to your inquiries, and send you newsletters or promotional materials about our services. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails.
- Billing and Payment Processing: We use your billing information to process payments for our services and to maintain accurate financial records.
- Website Administration: We use website usage information to administer our website, troubleshoot problems, analyze trends, and improve the user experience. This helps us ensure that our website is secure, reliable, and easy to use.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, or to respond to lawful requests from government authorities.
- Protecting Rights and Safety: We may use your information to protect our rights, property, or safety, or the rights, property, or safety of others. This includes preventing fraud, enforcing our terms of service, and resolving disputes.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted online, such as payment card details. Our website uses HTTPS to ensure that all data exchanged between your browser and our server is encrypted.
- Access Controls: We restrict access to personal information to authorized employees, contractors, and agents who need to know that information in order to process it for us. All individuals with access to personal data are subject to confidentiality obligations.
- Firewalls and Intrusion Detection Systems: We use firewalls and intrusion detection systems to protect our network from unauthorized access and malicious activity.
- Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities in our systems and processes.
- Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.
Despite our efforts to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors (Stripe), email marketing platforms (Mailchimp), and cloud storage providers (Amazon S3). These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Business Partners: We may share your information with business partners who collaborate with us on specific projects. These partners are also obligated to protect your information and only use it for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event that Aurora Studios is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to our processing of your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact our Data Protection Officer, Alistair McGregor, at privacy@aurorastudios.com or by mail at 123 Pike Street, Suite 400, Seattle, WA 98101. We will respond to your request within 30 days.
Children's Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes to this policy on our website and update the effective date accordingly. We encourage you to review this policy periodically for any updates. If we make material changes to this policy, we will notify you more prominently, such as by email or a notice on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Aurora Studios
123 Pike Street, Suite 400
Seattle, WA 98101
Phone: (206) 555-1212
Email:
privacy@aurorastudios.com
Our Data Protection Officer, Alistair McGregor, can be contacted at the email address listed above.
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.